Ordering Information
Payment Methods We Accept
NortonDitto.com customers may make purchases using major credit cards including Visa, Mastercard, American Express, and Discover, and also Paypal. Simply add products to your shopping cart, click on Checkout, and fill in your credit card information to complete your order. Paypal customers will be redirected to our secure Paypal account page where you can log into your Paypal account to complete your order. Credit cards will be charged just prior to order’s shipping.
Changing or Cancelling an Order
To change or cancel your order prior to it being shipped, please contact Online Customer Service at 713-688-9800 as soon as possible after placing your order.
Paypal
To place an international order by Paypal you simply need a registered Paypal account with a confirmed address.
To place your order, contact us at shop@nortonditto.com and let us know what items you would like to order and where you need them shipped. We will confirm the most affordable shipping option for you, and send you a Paypal invoice which lists your order details and total, you can pay this invoice through your Paypal account. Once payment is received your order will ship promptly. After your order ships you will receive a tracking number to track your order progress.
For details on how to open a Paypal account, visit www.paypal.com.
Order Tracking – Domestic Orders
When your order ships you will receive an automated email that contains your FedEx tracking number, which can be used to track the progress of your package in-transit. This tracking number allows you 24 hour access to the status of your order. Visit FedEx Online Tracking Page to track the shipment.
You can also access your order status and order history by logging into your account. When you place your order you will receive an account activation email which will allow you to access your order information and track order status. Click on the link within that email to activate your account, and access all your orders through your account page. When an order ships a tracking number will be visible on the order information screen.
Shipping & Delivery – Clothing Department
Shipping Options
NortonDitto.com ships via FedEx. You will be able to see your shipping charges and select your shipping method during checkout.
We do no offer international Shipping.
We only ship to inside the Contiguous United States. (We do not ship to Hawaii or Alaska)
Delivery Times
Allow 3-10 business days for receipt within the United States when you order with FedEx Standard Ground Service. All other available FedEx shipping methods in your area guarantee the delivery time (Overnight, 2nd Day, 3-Day).
As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 24 to 48 hours (customized items excluded). Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the FedEx transit time from our warehouse(s) to your shipping address.
Returns – Clothing Department
If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order.
All returns/exchanges must be returned to NortonDitto.com in their original condition, in original packaging, including all inserts, tags, and special sleeves or dust covers included with your purchase. NortonDitto.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Please note that shipping charges are not refundable.
Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges not marked with a Return Authorization Number will not be accepted
Please note that some sales items may not be eligible for return or exchange. If a sales item is not eligible for return or exchange, this will be notated on the product page of the sales item. Customized items will not be eligible for return or exchange.
Shipping & Returns Policy for Online Footwear Purchases
NortonDitto.com-Shoe Department ships via FedEx.
We do no offer international Shipping.
We only ship to inside the Contiguous United States. (We do not ship to Hawaii or Alaska)
You may return or exchange an item within 15 days after receipt of your order.
Shoes with worn or scratched soles or excessive creasing in upper are not eligible for return.
Customers are responsible for shipping charges.
Refunds will be issued on returns that fall into the following categories and meet the return specifications:
- The fit isn’t correct
- Manufacturer defect
- Wrong size was ordered by customer or shipped by our warehouse
Exchanges will be available for returns made for any other reason within 15 days after receipt of your order. You may return or exchange an item within 15 days after receipt of your order.
Prior to sending back your return, you must contact Norton Ditto shoe department at 713-688-9800 to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Items being sent back for return/exchange must be received by Norton Ditto within 10 days of your receiving return authorization information from us. Any returns/exchanges not marked with a Return Authorization Number may be rejected.
All returns/exchanges must be returned to Norton Ditto in their original condition, in original packaging, including shoe dust covers and all tags. Norton Ditto does not guarantee wear or tear or any damage unrelated to the manufacturer.
Alden Shipping & Returns Policy for Online Purchases
- Please do not use excessive foot bending or bend the shoes by hand before trying on.
- When trying on the shoes, please put them on with a shoe horn as to not damage the back of the shoe.
- Just take normal steps with a minimal amount of flexing on a clean carpeted surface as to not scratch or pit the soles or excessively crease the shoe.
- To be sure of proper fit, if the shoes are tight, especially in the toe or front area, please remember the shoes will not stretch and therefore are not a good fit. Please follow the above steps to avoid owning a pair of shoes that cannot be returned.